I was reviewing my notes looking for these 4 rules of process. I remembered writing them down and then formulating my playbook and tools after them. Recently I wanted to go back to the original source. I found my notes but could not find the source or citation. This work is not my own but I cannot locate the source.
This series of blog posts will go through the 4 rules of process and explain their importance to real-world value stream improvement and efficiency gains.
4 Rules of Process
- It must be defined by those planning the work
- It must be understood by those doing the work
- It must be easy to execute on the job
- It must be measured to understand its results
Examples of ineffectiveness – Breaking the Rules of Process
- If a process is not clearly defined, it will be up to the individual worker to know how to get the job done; this means that the process will be done differently by different people
- If a process isn’t fully understood, it will result in individuals developing their own understanding of the process based on “educated guesses” and “trial and error.”
- If a process isn’t easy to follow because of various obstacles (problems with equipment, materials, schedules, instructions, etc.) workers will be forced to work “around the system” to get the job done; this will produce differing results.
- If a process is not measured with reliable data, no one will really know how well results are being achieved and whether or not changes to the process should be made.