his allowed everyone to track their performance and make improvements where necessary. We also provided regular feedback to our hourly team members and operators on their performance and how they were contributing to the overall success of the business.
If a process isn't easy to follow because of various obstacles (problems with equipment, materials, schedules, instructions, etc.) workers will be forced to work "around the system" to get the job done; this will produce differing results.
Can Your Team Handle the Change? The next step in managing change is to assess how ready your team or organization is able to deal with the changes you are proposing.
suggests, the starting point of any effective change effort is a clearly defined business problem. By helping people develop a shared diagnosis of what is wrong in an organization and what can and must be improved, a general manager mobilizes the initial commitment that is necessary to begin the change process
Operational Excellence Playbook 