4 Rules of Process: Rule #4

If a process is not measured with reliable data, it can be difficult to accurately assess its effectiveness or identify areas for improvement. This is because the data being used to evaluate the process may be incomplete, inaccurate, or biased, which can lead to incorrect conclusions being drawn.

4 Rules of Process: Rule #2

When we create or update processes and they are not fully understood by the people doing the work, they will find ways to get the work done based on their own experiences. Evidence of this is when you try to train someone with different people and the trainer remarks "we don't do it that way on our shift." LOL. This is probably heard more often than not.