Structured problem-solving is a valuable tool for effectively identifying and addressing problems. It allows for a logical and systematic approach that can help to ensure that the best solution is chosen and implemented. However, there are several factors that can prevent people from using this process, and it is important to be aware of these obstacles in order to overcome them and make the most of this problem-solving method.
(S)caling a business for growth involves expanding the business and increasing its revenue and profitability. This often requires making significant changes to the business model and operations, such as entering new markets, launching new products or services, or increasing production capacity.
"The unfortunate outcome is that the people managers most want to retain feel constrained and become more likely to leave, risking the performance metrics they were so keen to protect in the first place."
When we create or update processes and they are not fully understood by the people doing the work, they will find ways to get the work done based on their own experiences. Evidence of this is when you try to train someone with different people and the trainer remarks "we don't do it that way on our shift." LOL. This is probably heard more often than not.
"This approach is not unilateral however. It is necessary to play catch ball with those who will be doing the work. This will ensure they buy in to the process but it is up to the leader to define the parameters to make sure no effort is wasted."
They need a leader to exemplify calmness, decisiveness, and to execute a plan toward the solution. So lead your team to the solution with calmness and respect
"If a process is not clearly defined, it will be up to the individual worker to know how to get the job done; this means that the process will be done differently by different people"
"How do we know what to improve if we don't know what's happening?"
A simple form created for the incident management sheet allows inputs for notifications from a desktop, mobile phone, or tablet. No user license is necessary to be able to use the input form meaning you can deploy to anyone involved in any activity with your organization.
The difference between a successful Kaizen event and an unsuccessful one is getting buy-in on these six key items. Downloadable template included.
Operational Excellence Playbook 